Frontline Administrative Assistant 1 – Public Service

State of Alaska; Anchorage (AK); On-site; USD 28,000 - 39,000; Full time

Job summary

The State of Alaska’s Department of Revenue, Division of Child Support Services, is recruiting Administrative Assistant 1 positions in Anchorage. In-person training is required, and Alaska residents only may apply.

Frontline staff assist clients with Child Support cases and promote Client Portal use, while also supporting employers with related inquiries. Mail processing and team collaboration are essential to success.

Qualifications

• Six months of advanced clerical experience or equivalent combination of education.
• Experience includes Office Assistant 2, Accounting Clerk, or similar state roles.
• Education may substitute for experience per policy.

Responsibilities

• Serve as frontline staff assisting Alaskans with accessing and navigating their Child Support cases, promoting setup and support services for the Client Portal.
• Provide support to employers and businesses seeking information or assistance related to child support responsibilities.
• Process incoming and outgoing mail to ensure timely handling of case-related documents.
• Research and locate addresses, employment, and assets for child support participants in collaboration with the team.
• Ensure Alaskans receive responsive, accurate, and helpful customer service.

Skills

Customer service

Oral and written communication

Attention to detail

Interpersonal skills

Education

Post-secondary or vocational education

Job description

The State of Alaska’s Department of Revenue, Division of Child Support Services, is recruiting Administrative Assistant 1 positions in Anchorage. In-person training is required, and Alaska residents only may apply.

Frontline staff assist clients with Child Support cases and promote Client Portal use, while also supporting employers with related inquiries. Mail processing and team collaboration are essential to success.