Frontline Administrative Assistant — Anchorage

Revenue; Anchorage (AK); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

In-depth training and advancement

Job summary

Alaska Department of Revenue, Division of Child Support Services, is seeking Administrative Assistant 1 positions in Anchorage. The role involves frontline customer service to help Alaskans access and navigate child support cases, including promoting Client Portal use. Training is provided, and in-person work is required.

The team collaborates to locate addresses, employment, and assets for case handling. Minimum qualifications include six months of advanced clerical experience or equivalent

Qualifications

• Six months of advanced clerical experience in state or equivalent role.
• Six months of post-secondary education or vocational training or clerical experience equivalence.

Responsibilities

• Assist Alaskans with accessing and navigating Child Support cases and promote Client Portal setup and support services.
• Provide information or assistance to employers and businesses about child support.
• Process incoming and outgoing mail to ensure timely handling of case documents.
• Research and locate addresses, employment, and assets for child support participants with the team.

Skills

Customer service

Attention to detail

Oral and Written Communication

Interpersonal skills

Job description

Alaska Department of Revenue, Division of Child Support Services, is seeking Administrative Assistant 1 positions in Anchorage. The role involves frontline customer service to help Alaskans access and navigate child support cases, including promoting Client Portal use. Training is provided, and in-person work is required.

The team collaborates to locate addresses, employment, and assets for case handling. Minimum qualifications include six months of advanced clerical experience or equivalent