Administrative Assistant 1 (PCN 047015M)

State of Alaska; Anchorage (AK); On-site; USD 28,000 - 39,000; Full time

Job summary

The State of Alaska’s Department of Revenue, Division of Child Support Services, is recruiting Administrative Assistant 1 positions in Anchorage. In-person training is required, and Alaska residents only may apply.

Frontline staff assist clients with Child Support cases and promote Client Portal use, while also supporting employers with related inquiries. Mail processing and team collaboration are essential to success.

Qualifications

• Six months of advanced clerical experience or equivalent combination of education.
• Experience includes Office Assistant 2, Accounting Clerk, or similar state roles.
• Education may substitute for experience per policy.

Responsibilities

• Serve as frontline staff assisting Alaskans with accessing and navigating their Child Support cases, promoting setup and support services for the Client Portal.
• Provide support to employers and businesses seeking information or assistance related to child support responsibilities.
• Process incoming and outgoing mail to ensure timely handling of case-related documents.
• Research and locate addresses, employment, and assets for child support participants in collaboration with the team.
• Ensure Alaskans receive responsive, accurate, and helpful customer service.

Skills

Customer service

Oral and written communication

Attention to detail

Interpersonal skills

Education

Post-secondary or vocational education

Job description

Come Join A Team Where You Can Help Support And Protect The Children of Alaska

The Department of Revenue, Division of Child Support Services, is recruiting for multiple Administrative Assistant 1 positions in Anchorage!

Please Note: This position is open to Alaska Residents only.

Please visit https://doa.alaska.gov/dop.recruitment/alaskasRes/

What You Will Be Doing:

• You will serve as frontline staff assisting Alaskans with accessing and navigating their Child Support cases, by promoting set up and support services for the Client Portal.
• You will also provide support to employers and businesses seeking information or assistance related to child support responsibilities.
• In this role, you will process incoming and outgoing mail to ensure timely handling of case-related documents.
• You will work closely with your team to research and locate addresses, employment, and assets for child support participants.
• This position plays a key part in ensuring Alaskans receive responsive, accurate, and helpful customer service.

Mission and Values/Culture:

The agency is committed to ensuring child support is collected and disbursed to child support orders. As a federally funded agency and due to the federal tax information, we receive, we must comply with many federal laws, regulations and reporting requirements. In your role you will have direct influence on agency’s ability to effectively and efficiently attain federal and department goals and objectives.

Benefits of Joining Our Team:

In your role you will have a direct influence on the agency's ability to effectively and efficiently attain federal and department goals and objectives. Along with the benefits provided by the State of Alaska, including health insurance and retirement, you will receive the benefits of in-depth training on how to do the work, multiple advancement opportunities, and a management team that empowers and mentors staff who are interested in progression. This position requires in-person training, and office presence is required.

The Working Environment You Can Expect:

Located in the Atwood building in downtown Anchorage, we are a large division with 188 employees.

Who We Are Looking For:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

To view the general description and example of duties for the position please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

Experience Requirements:

Six months of advanced clerical experience. This experience includes work such as Office Assistant 2, Accounting Clerk, and similar classes with the State of Alaska or the equivalent with another employer.

OR

Six months of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of post-secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)

Special Note:

• Reviewing complex or questionable applications or documents and searching files and regulations to determine accuracy of information to clarify applicant status; using judgment in applying criteria, rules, regulations, and policies; providing information to organizational unit staff on administrative processes and procedures; tracking expenditures; and completing necessary administrative paperwork according to regulations.
• Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines and procedures. Examples of such tasks include time sheets, appointment paperwork, or required drug testing notifications for employees in positions requiring possession of a valid Commercial Driver's License (CDL).

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Contact Information

Sandy McDermott, Administrative Officer 1

Email: [e-mail]

Phone Number: 907-269-6800