Front Desk Experience Specialist

Davidson Hospitality Group; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Free medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

FORTH Hotel and Club in Atlanta is seeking a Front Desk Agent to be the friendly face greeting guests, handling check-ins and check-outs, and providing local recommendations to ensure a memorable stay.

You will work in a fast-paced environment with excellent communication, cash handling, and computer skills. Must be flexible, able to multitask, and deliver outstanding guest service, coordinating with other departments to meet guest needs.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Cash handling

Communication

Computer skills

Flex hours

Problem solving

Multitasking

Customer service

Hotel operations

Education

High school diploma

Job description

FORTH Hotel and Club in Atlanta is seeking a Front Desk Agent to be the friendly face greeting guests, handling check-ins and check-outs, and providing local recommendations to ensure a memorable stay.

You will work in a fast-paced environment with excellent communication, cash handling, and computer skills. Must be flexible, able to multitask, and deliver outstanding guest service, coordinating with other departments to meet guest needs.