Front Office Supervisor: Guest Experience & Ops

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

HEI Hotels & Resorts is seeking a Front Office Coordinator at our Atlanta property to assist the Front Office Manager in delivering exceptional guest service and ensuring efficient check-in/check-out processes. The role supports brand standards, training, and coordination with other departments to maximize guest satisfaction.

The candidate should have supervisory front desk experience, familiarity with PMS systems, and strong communication and organizational skills to handle multiple tasks

Qualifications

• Minimum 1 year of front desk experience in a supervisory role.
• Marriott experience preferred.

Responsibilities

• Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are applied.
• Implement company and franchise programs.
• Prepare forecasts and reports and assist in the development of the Rooms Division budget.
• Monitor and maintain the front office systems and equipment to ensure their optimum performance.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Provide training for entry level associates and supervisors.
• Develop and implement controls for expense management.
• Utilize labor management tools to schedule and control labor costs.

Skills

PMS system

Cash handling

Customer service

Staff training

Communication

Multitasking

Organizational skills

Emergency awareness

Tools

PMS system

Job description

HEI Hotels & Resorts is seeking a Front Office Coordinator at our Atlanta property to assist the Front Office Manager in delivering exceptional guest service and ensuring efficient check-in/check-out processes. The role supports brand standards, training, and coordination with other departments to maximize guest satisfaction.

The candidate should have supervisory front desk experience, familiarity with PMS systems, and strong communication and organizational skills to handle multiple tasks