Patient Experience & Operations Coordinator

LifeStance Health Inc.; Northborough (MA); Sur place; USD 63 370 000 - 68 880 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Résumé du poste

LifeStance Health Inc. in Northborough, MA, is seeking a Practice Coordinator to manage front office operations for the practice location, ensuring exceptional service for in-person and remote patients and clinicians.

The role emphasizes patient access, scheduling accuracy, insurance verification, and efficient handling of payments, while supporting clinicians and maintaining a positive work environment.

Qualifications

• Must have high school diploma or equivalent; associates or bachelor's degree preferred.
• At least 1 year of experience in healthcare operations, customer service, or related roles.
• Experience with EMR/EHR systems and Microsoft Office is required.

Responsabilités

• Manage front desk operations and patient check-in/out with courtesy.
• Provide exceptional patient service via in-person, phone, and portal communications.
• Verify insurance eligibility and collect co-pays at the point of service.
• Assist patients with telehealth access and portal troubleshooting.
• Coordinate with clinicians and support staff to maintain appointment schedules.
• Handle confidential information under HIPAA guidelines.

Connaissances

Customer service skills

Multitasking

Communication skills

HIPAA compliance

Office software proficiency

Formation

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Outils

Microsoft Office

EMR/EHR systems

Phone/Portal tech

Description du poste

LifeStance Health Inc. in Northborough, MA, is seeking a Practice Coordinator to manage front office operations for the practice location, ensuring exceptional service for in-person and remote patients and clinicians.

The role emphasizes patient access, scheduling accuracy, insurance verification, and efficient handling of payments, while supporting clinicians and maintaining a positive work environment.