Front Office & Patient Concierge - Mental Health Clinic

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Arlington (MA); Sur place; USD 26 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

AD&D

Disability insurance

Life Insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Résumé du poste

LifeStance Health in Arlington, MA is seeking a Practice Coordinator to manage front office daily activities and deliver high-quality customer service to both in-person and remote patients and clinicians.

Starting at $22.75/hour plus quarterly bonus potential, the role emphasizes operational excellence, patient support, and collaboration with clinicians to ensure smooth daily operations at the Arlington location.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Experience with EMR systems and basic office software.

Responsabilités

• Create a positive work environment and support clinician and staff engagement.
• Manage front desk activities and patient check-in/out processes.
• Ensure paperwork and payments are complete and paperwork is properly filed.
• Provide exceptional customer service to patients and caregivers.
• Assist patients with telehealth access and portal issues.
• Support scheduling and appointment coordination for clinicians and patients.
• Maintain office cleanliness and organization to promote efficiency.

Connaissances

Multitasking

Customer service

Communication

HIPAA compliance

Microsoft Office & EMRs

Formation

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Outils

Microsoft Office

EMRs

Description du poste

LifeStance Health in Arlington, MA is seeking a Practice Coordinator to manage front office daily activities and deliver high-quality customer service to both in-person and remote patients and clinicians.

Starting at $22.75/hour plus quarterly bonus potential, the role emphasizes operational excellence, patient support, and collaboration with clinicians to ensure smooth daily operations at the Arlington location.