Front Desk Coordinator – Mental Health Clinic

LifeStance Health Inc.; Medford (MA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. in Medford, MA is seeking a friendly Practice Coordinator to manage front office operations for the in-person and remote patient experience. You will oversee check-in/out, handle payments and insurance verifications, and support scheduling and telehealth access.

The role emphasizes strong communication, multitasking ability, and HIPAA compliance within a collaborative team focused on quality patient care and clinician support.

Qualifications

• High School diploma or equivalent; associate/bachelor's preferred.
• 1+ year experience in healthcare operations or customer service.
• Proficient in Microsoft Office and EMR systems.
• Excellent written and verbal communication; ability to multitask.
• HIPAA privacy and security knowledge.

Responsibilities

• Manage front office daily activities and patient flow for the Medford location.
• Greet patients, check-in/out, and handle billing questions and payments.
• Assist patients with telehealth access and portal issues; schedule coordination.
• Verify insurance eligibility and collect co-pays at time of service.
• Support clinicians with administrative tasks and maintain a welcoming environment.

Skills

Multitasking

Independent worker

Strong communication

Customer service

HIPAA awareness

Education

High School or equivalent

Associate's/Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. in Medford, MA is seeking a friendly Practice Coordinator to manage front office operations for the in-person and remote patient experience. You will oversee check-in/out, handle payments and insurance verifications, and support scheduling and telehealth access.

The role emphasizes strong communication, multitasking ability, and HIPAA compliance within a collaborative team focused on quality patient care and clinician support.