Patient Experience Coordinator - Mental Health Front Desk

Lifestance-Health; Scarborough (ME); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D coverage

Disability insurance

Life insurance

401(k) with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office daily activities at our Scarborough, ME location. You will ensure quality customer service for in-person and remote patients and clinicians, support scheduling, payments, and insurance tasks, and help maintain a positive practice environment.

The role requires strong multitasking, communication, and HIPAA compliance, with a starting wage of $21 per hour and potential quarterly bonus.

Qualifications

• High School or equivalent required.
• Associates or Bachelor's degree preferred.
• Experience in healthcare operations or customer service is a plus.

Responsibilities

• Greet and check patients in/out with courtesy and efficiency.
• Assist with telehealth access, patient portal issues, and scheduling.
• Collect co-pays and verify insurance eligibility.

Skills

Multitasking

Communication

Microsoft Office

EMRs

HIPAA

Teamwork

Customer service

Education

High School or equivalent

Associate or Bachelor's degree preferred

Tools

EMRs

Microsoft Office

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office daily activities at our Scarborough, ME location. You will ensure quality customer service for in-person and remote patients and clinicians, support scheduling, payments, and insurance tasks, and help maintain a positive practice environment.

The role requires strong multitasking, communication, and HIPAA compliance, with a starting wage of $21 per hour and potential quarterly bonus.