Patient Experience Coordinator – Medical Front Desk

LifeStance Health Inc.; Arlington (MA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front office operations at our Arlington, MA location. You will greet patients, check them in and out, handle payments, and support both in-person and telehealth visits.

The role emphasizes customer service, HIPAA compliance, and coordination with clinicians. The ideal candidate has healthcare-facing experience, strong communication, and the ability to multitask in a busy clinic environment.

Qualifications

• High School or equivalent required; associate/bachelor’s degree preferred.
• 1+ years in healthcare operations or customer service preferred.
• Experience with EMRs and patient portals a plus.

Responsibilities

• Greet and check in/out patients with courtesy.
• Manage front desk and phone queues; assist with payments.
• Support telehealth access and patient portal issues.
• Verify insurance eligibility and collect co-pays.
• Coordinate with clinicians and ensure appointment accuracy.

Skills

Multitasking

Strong communication

Teamwork

HIPAA privacy

Education

High School diploma

Associate/Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front office operations at our Arlington, MA location. You will greet patients, check them in and out, handle payments, and support both in-person and telehealth visits.

The role emphasizes customer service, HIPAA compliance, and coordination with clinicians. The ideal candidate has healthcare-facing experience, strong communication, and the ability to multitask in a busy clinic environment.