Mental Health Front Desk & Patient Care Coordinator

LifeStance Health; Bedford (NH); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Résumé du poste

LifeStance Health in Bedford, NH is hiring a Practice Coordinator to run front office operations, ensure exceptional patient service, and support clinicians and staff in a fast-paced behavioral health practice.

You will manage check-in/out, greet patients, handle phone and portal inquiries, assist with billing questions, insurance verifications, and telehealth access, while upholding HIPAA and fostering a positive, collaborative environment.

Qualifications

• High School diploma or equivalent is required.
• 1+ year experience in healthcare operations or customer service preferred.

Responsabilités

• Create a positive work environment; support clinician and staff engagement activities.
• Manage front desk responsibilities including greeting and check-in/out of patients.
• Provide support to patients with billing, scheduling, portal issues, and inquiries.
• Manage queues within the phone system to ensure timely responses.
• Assist patients with telehealth access and portal troubleshooting.
• Triage urgent requests and route to the correct departments.

Connaissances

Multitasking

Customer service

Communication

Microsoft Office

EMRs

HIPAA

Team player

Formation

High School diploma

Associate degree

Bachelor’s degree

Outils

EMR software

Microsoft Office

Description du poste

LifeStance Health in Bedford, NH is hiring a Practice Coordinator to run front office operations, ensure exceptional patient service, and support clinicians and staff in a fast-paced behavioral health practice.

You will manage check-in/out, greet patients, handle phone and portal inquiries, assist with billing questions, insurance verifications, and telehealth access, while upholding HIPAA and fostering a positive, collaborative environment.