Front Office Operations Leader: Guest Experience Champion

Hyatt Hotels Corporation; New York (NY); On-site; USD 68,000 - 83,000; Full time

Job summary

Dream Downtown in New York City is seeking an Assistant Director of Front Office to lead the Front Office team and deliver exceptional guest experiences.

Reporting to the Director of Front Office, you will oversee Front Desk, Guest Services, Concierge and Reservations, while developing front-line leaders and maintaining brand standards.

This role emphasizes hospitality, energy, teamwork and accountability in a fast-paced luxury property.

Responsibilities

• Supports the Director of Front Office in leading all aspects of the Front Office operation, including Front Desk, Guest Services, Uniformed Services, Concierge, Reservations, and Pool Attendant operations.

Job description

Dream Downtown in New York City is seeking an Assistant Director of Front Office to lead the Front Office team and deliver exceptional guest experiences.

Reporting to the Director of Front Office, you will oversee Front Desk, Guest Services, Concierge and Reservations, while developing front-line leaders and maintaining brand standards.

This role emphasizes hospitality, energy, teamwork and accountability in a fast-paced luxury property.