Assistant Front Office Manager — Guest Experience Leader

Hyatt Hotels Corporation; New York (NY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) retirement savings plan

Parental leave

Paid time off and holidays

Employee assistance program

Colleague travel and hotel discounts

Job summary

Hyatt Hotels Corporation seeks an Assistant Front Office Manager in New York City to lead Front Desk, Guest Services, Bell Services, and overnight operations while coaching colleagues to deliver exceptional hospitality.

You will drive guest satisfaction, resolve issues, and partner with departments to curate personalized NYC experiences, ensuring memorable stays and strong guest loyalty.

Qualifications

• At least 2-4 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• OPERA Experience Preferred.
• Must be proficient in Windows, Company approved spreadsheets and word processing.

Responsibilities

• Lead daily Front Office operations, ensuring exceptional service standards.
• Oversee Front Desk, Guest Services, Bell Services, and overnight operations.
• Manage guest concerns with timely, empathetic resolutions and action plans.
• Develop and coach Front Office colleagues to deliver personalized NYC experiences.

Job description

Hyatt Hotels Corporation seeks an Assistant Front Office Manager in New York City to lead Front Desk, Guest Services, Bell Services, and overnight operations while coaching colleagues to deliver exceptional hospitality.

You will drive guest satisfaction, resolve issues, and partner with departments to curate personalized NYC experiences, ensuring memorable stays and strong guest loyalty.