Front Office Leader: Guest Experience & Team Growth

Hyatt; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement savings plan

Parental leave

Paid time off and holidays

Employee assistance program

Career development opportunities

Colleague travel and hotel discounts

Job summary

Hyatt is seeking an Assistant Director of Sales in New York to lead daily Front Office operations and deliver authentic hospitality. You will recruit, train, and develop front office colleagues, driving guest experiences and local neighborhood knowledge to create memorable stays.

The role requires supervisory experience, strong communication, and a proven ability to manage guest concerns and service excellence in a fast-paced hotel environment.

Qualifications

• At least 2-4 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.

Responsibilities

• Lead daily Front Office operations, ensuring exceptional service standards are consistently delivered.
• Respond to all guest requests, concerns, complaints, service recoveries, and emergencies in a professional, timely, and empathetic manner.
• Follow up on guest concerns to ensure complete resolution and guest satisfaction.
• Monitor guest feedback platforms, surveys, comment cards, and service scores, implementing action plans as needed.

Skills

Supervisory experience

Multitask

Effective communication

Tools

Windows

Spreadsheets

Word processing

Driver's license

Job description

Hyatt is seeking an Assistant Director of Sales in New York to lead daily Front Office operations and deliver authentic hospitality. You will recruit, train, and develop front office colleagues, driving guest experiences and local neighborhood knowledge to create memorable stays.

The role requires supervisory experience, strong communication, and a proven ability to manage guest concerns and service excellence in a fast-paced hotel environment.