Front Office Manager: Lead NYC Guest Experience

Hotel Park Ave; New York (NY); On-site; USD 70,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance (ft

6 complimentary nights a year at Lore/

Lore Group Employee & Immediate Family

Lore Group Friend and Family Rates

50% Employee discount and 25% Friends/

50% discount in Lore Group restaurants

Generous paid time off

Company Paid Life Insurance 1.5X

Job summary

Hotel Park Ave NYC is seeking a Front Office Manager to lead the heart of guest experience in our NoMad hotel. You will oversee a fast-paced front desk operation, mentor a team of managers, and ensure seamless stays with outstanding service and flawless execution of check-in and departures.

Reporting to the Assistant Director of Rooms, you’ll drive guest satisfaction, manage inventory and billing processes, and uphold the high standards that define our brand.

Qualifications

• Confident and inspiring hospitality leader with Front Office management experience.
• Ability to drive guest satisfaction in a fast-paced hotel environment.
• Strong communication, coaching, and development skills.

Responsibilities

• Lead an exceptional Front Office operation.
• Oversee the guest journey and manage a team of Front Office managers and ambassadors.
• Ensure service standards across Front Office touchpoints.
• Drive guest satisfaction, loyalty, and reputation.
• Monitor room inventory, occupancy, and billing in collaboration with Housekeeping and Revenue teams.
• Lead, coach, and motivate Front Office staff; provide training and development.
• Own budgeting, forecasting, and labor management within Front Office.

Skills

Front Office leadership

Hotel operations

Problem-solving

Calm under pressure

Collaborative leadership

Communication skills

Tools

Property management systems (PMS)

Job description

Hotel Park Ave NYC is seeking a Front Office Manager to lead the heart of guest experience in our NoMad hotel. You will oversee a fast-paced front desk operation, mentor a team of managers, and ensure seamless stays with outstanding service and flawless execution of check-in and departures.

Reporting to the Assistant Director of Rooms, you’ll drive guest satisfaction, manage inventory and billing processes, and uphold the high standards that define our brand.