Front Office Director: Lead Guest Experience

ADP, Inc.; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

ADP, Inc. in New York seeks a Director of Front Office to lead the front desk and guest services in a corporate hospitality setting. You will supervise the front office team, coordinate with housekeeping and maintenance, and ensure service standards align with the brand. Strong PMS knowledge and people leadership are required.

The role focuses on guest satisfaction, efficient check-in/out, and reporting on occupancy and guest feedback for senior management.

Qualifications

• Minimum of 3 years experience in front office operations within the hospitality industry.
• Bachelor's degree in hospitality management or related field preferred.
• Proven experience in a supervisory or managerial role overseeing front desk staff.
• Strong knowledge of property management systems (PMS) and reservation software.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise and coordinate front office staff activities, including receptionists and guest service agents.
• Manage guest check-in and check-out processes to ensure accuracy and efficiency.
• Handle guest complaints and resolve issues promptly to maintain high satisfaction levels.
• Train, mentor, and evaluate front office team members to promote growth and service excellence.
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Maintain accurate records of reservations, billing, and guest information in compliance with company policies.
• Develop and implement front office procedures and standards to improve operational efficiency.
• Prepare reports on occupancy, revenue, and guest feedback for senior management review.

Skills

Leadership

Communication

Customer service

Problem solving

Staff supervision

Education

High school diploma or equivalent

Bachelor's degree in hospitality management

Tools

PMS systems

Reservation software

Job description

ADP, Inc. in New York seeks a Director of Front Office to lead the front desk and guest services in a corporate hospitality setting. You will supervise the front office team, coordinate with housekeeping and maintenance, and ensure service standards align with the brand. Strong PMS knowledge and people leadership are required.

The role focuses on guest satisfaction, efficient check-in/out, and reporting on occupancy and guest feedback for senior management.