Front Office Leader: Guest Experience & Training

Hyatt; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Hyatt in New York City seeks an Assistant Front Office Manager to oversee the front desk and ensure exceptional guest service. The role manages cash control for agents, staffing needs, and overall guest experience, with opportunities for training and staff development.

The position requires supervisory experience in a front office and the ability to work a flexible schedule to meet hotel demands.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Minimum of one year previous front office supervisory experience preferred.
• Ability to work a flexible schedule.

Responsibilities

• Oversee front office staff, cash control, staffing, and guest services.
• Train, develop staff and schedule.

Skills

Customer service excellence

Verbal & written communication

Front office supervision

Flexible schedule

Job description

Hyatt in New York City seeks an Assistant Front Office Manager to oversee the front desk and ensure exceptional guest service. The role manages cash control for agents, staffing needs, and overall guest experience, with opportunities for training and staff development.

The position requires supervisory experience in a front office and the ability to work a flexible schedule to meet hotel demands.