Assistant Director of Front Office

Hyatt Hotels Corporation; New York (NY); On-site; USD 68,000 - 83,000; Full time

Job summary

Dream Downtown in New York City is seeking an Assistant Director of Front Office to lead the Front Office team and deliver exceptional guest experiences.

Reporting to the Director of Front Office, you will oversee Front Desk, Guest Services, Concierge and Reservations, while developing front-line leaders and maintaining brand standards.

This role emphasizes hospitality, energy, teamwork and accountability in a fast-paced luxury property.

Responsibilities

• Supports the Director of Front Office in leading all aspects of the Front Office operation, including Front Desk, Guest Services, Uniformed Services, Concierge, Reservations, and Pool Attendant operations.

Job description

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\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

75,300.00 Yearly US Dollar (USD) pay basis

Summary

About Dream Downtown

Dream Downtown pays homage to its storied past as the former National Maritime Union headquarters while embodying the vibrant energy of modern New York City. From the moment guests enter the hotel, they are immersed in an atmosphere unlike any other. A glass-bottom pool suspended above the lobby, dynamic social spaces, buzzing nightlife, innovative dining concepts, and 314 loft-style guest rooms and suites create an experience that is both unexpected and unforgettable.

As much a place to play as it is to stay, Dream Downtown attracts travelers seeking the best of New York City. Our guests expect exceptional service, authentic experiences, and genuine connections. Our colleagues deliver all of that while having fun, embracing creativity, and bringing energy to every interaction.

If you are a hospitality leader who thrives in a fast-paced luxury lifestyle environment, enjoys developing talent, driving operational excellence, and creating unforgettable guest experiences, this is the opportunity for you.

Position Overview

The Assistant Director of Front Office supports the Director of Front Office in leading all aspects of the Front Office operation, including Front Desk, Guest Services, Uniformed Services, Concierge, Reservations, and Pool Attendant operations.

As the second-in-command of the department, this role is responsible for ensuring exceptional execution of the guest arrival, stay, and departure experience while maintaining the highest levels of service, colleague engagement, and operational performance. The Assistant Director serves as a visible and approachable leader who inspires teams, resolves complex guest situations, drives accountability, and cultivates a culture where personalized hospitality, teamwork, and creativity thrive.

This position plays a critical role in developing front-line leaders and colleagues while ensuring Dream Downtown delivers a guest experience that is authentic, memorable, and uniquely New York City.

The Assistant Director of Front Office serves as a brand ambassador for Dream Downtown, ensuring every guest interaction reflects the hotel's energetic, creative, and distinctly New York personality. Through visible leadership, operational excellence, and a passion for hospitality, this role helps create memorable guest experiences while supporting the hotel's service culture, reputation, financial performance, and overall operational success.

Key Responsibilities