Front Office Supervisor

Remington Hospitality; Anchorage (AK); On-site; USD 52,000 - 68,000; Full time

Job summary

Remington Hospitality is seeking an experienced Front Office Supervisor to manage staffing and day-to-day front desk operations at our Anchorage property.

You will interview, hire, supervise, train, and schedule front desk agents and PBX operators, ensuring MICROS transactions are accurate and nightly discrepancy reports are checked. Collaboration with Housekeeping and Engineering is essential to deliver exceptional guest service.

Qualifications

• Experience in staffing front office teams (interviewing, hiring, supervising, training, scheduling).
• Ability to understand and perform front office duties as needed.
• Proficiency with MICROS system operations and daily transactions.

Responsibilities

• Interviewing, hiring, supervising, training and scheduling front desk staff, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Understand front office staff roles and duties and perform them as needed.
• Operate MICROS system and handle daily front office transactions and less frequent tasks.
• Check AM and PM discrepancy reports for accuracy.
• Coordinate with Housekeeping and Engineering on guest rooms and maintenance needs.
• Greet and assist guests, check them in and out promptly and professionally.

Job description

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.