Front Office Supervisor

Remington Hospitality; Arcadia (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Remington Hospitality is seeking an experienced Front Office Supervisor to oversee staffing for front desk operations and guest services at our Arcadia, CA property. You will interview, hire, train, supervise and schedule front office personnel, ensuring smooth daily operations and professional guest interactions.

You will also manage MICROS transactions, coordinate with Housekeeping and Engineering, and ensure accurate check-in/check-out processes while delivering exceptional guest experiences.

Qualifications

• Experience in front desk operations and guest services.
• Strong knowledge of hospitality software systems (MICROS).
• Ability to interview, hire, supervise and schedule staff.

Responsibilities

• Interview and hire front desk staff and related front office personnel.
• Supervise front desk agents, supervisors, bell staff, concierge and PBX operators.
• Operate MICROS, manage daily transactions and reconcile discrepancies.
• Communicate with Housekeeping and Engineering about room status and requests.
• Greet guests and manage check-in/check-out efficiently and professionally.

Skills

Front desk operations

Customer service

Staff scheduling

MICROS system

Interviews & hiring

Tools

MICROS system

Job description

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.