Front Office Lead — Elevate Guest Experience

Hyatt Hotels Corporation; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) retirement savings plan

Parental leave

Paid time off and holidays

Employee assistance program

Colleague travel and hotel discounts

Job summary

Hyatt Hotels Corporation in New York City is seeking an Assistant Front Office Manager to lead daily Front Office operations, oversee guest services, and drive guest satisfaction. The role requires coaching colleagues, managing overnight operations, and maximizing revenue through effective leadership and local experience curation.

The position emphasizes a culture of service excellence, collaboration with other departments, and ongoing development of a high-performing team in a luxury

Qualifications

• 2–4+ years of progressive hotel Front Office experience.
• OPERA experience preferred.
• Proficiency in Windows, spreadsheets and word processing.

Responsibilities

• Lead daily Front Office operations and guest service excellence.
• Oversee Front Desk, Guest Services, Bell Services, and overnight operations.
• Support payroll management and labor productivity initiatives.
• Ensure guest satisfaction and loyalty through proactive issue resolution.

Skills

Front Office leadership

Guest service excellence

Team coaching

Tools

OPERA Experience

Job description

Hyatt Hotels Corporation in New York City is seeking an Assistant Front Office Manager to lead daily Front Office operations, oversee guest services, and drive guest satisfaction. The role requires coaching colleagues, managing overnight operations, and maximizing revenue through effective leadership and local experience curation.

The position emphasizes a culture of service excellence, collaboration with other departments, and ongoing development of a high-performing team in a luxury