Front Office Leader: Elevate Guest Experience & Revenue

Hilton; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Front Office Manager in New York to lead daily front desk operations, ensuring guest satisfaction and smooth registration, inventory management, and policy adherence. You will guide service improvements and drive occupancy through up-selling strategies.

The role emphasizes team leadership, staff development, and maintaining Hilton's renowned hospitality standards across all guest interactions.

Qualifications

• Experience leading front office teams in hospitality.
• Strong guest service and communication skills.
• Ability to drive guest satisfaction and supervise daily operations.
• Track record of coaching and developing staff.

Responsibilities

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Skills

Leadership

Teamwork

Integrity

Hospitality

Ownership

Job description

Hilton is seeking a Front Office Manager in New York to lead daily front desk operations, ensuring guest satisfaction and smooth registration, inventory management, and policy adherence. You will guide service improvements and drive occupancy through up-selling strategies.

The role emphasizes team leadership, staff development, and maintaining Hilton's renowned hospitality standards across all guest interactions.