Front Office Manager: Guest Experience Leader

Hyatt Hotels Corporation; New York (NY); On-site; USD 68,000 - 83,000; Full time

Job summary

Hyatt Hotels Corporation in the United States is seeking a Front Office Manager to lead the front desk team, ensure guest satisfaction, and coordinate with rooms and housekeeping to maintain seamless service.

The role requires strong leadership, budgeting, staff training, and exceptional communication skills, with prior Rooms Management experience and a hospitality degree preferred. Join Hyatt's service-driven culture and drive operational excellence.

Qualifications

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• Hotel/Hospitality degree an asset.
• Clear concise written and verbal communication skills in English.
• Must be proficient in Microsoft Word and Excel.

Responsibilities

• Responsible for short and long term planning and the management of the hotel’s Front Office operations.
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures.
• Perform all tasks of a Front Office Staff as needed to facilitate service.
• Ensure all operations and cash handling are done per policies and procedures.
• Maintain excellent communication with the housekeeping department.
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas.
• Analyze, investigate, and resolve guest complaints.
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables.

Skills

Leadership

Communication

Budgeting

Staff training

Customer service

Team management

Education

Hospitality degree (asset)

Tools

Microsoft Word

Excel

Job description

Hyatt Hotels Corporation in the United States is seeking a Front Office Manager to lead the front desk team, ensure guest satisfaction, and coordinate with rooms and housekeeping to maintain seamless service.

The role requires strong leadership, budgeting, staff training, and exceptional communication skills, with prior Rooms Management experience and a hospitality degree preferred. Join Hyatt's service-driven culture and drive operational excellence.