Front Office Ops Lead - Guest Experience & Growth

Hyatt Hotels Corporation; New York (NY); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Free room nights

Discounted and Friends & Family room|R

Medical, Prescription, Dental, Vision

401k with company match

Paid Vacation, sick days, new child 0

Paid family bonding time and adoption

Free meal in employee cafeteria

Discounts at retailers like Apple, AT\

Tuition Reimbursement

Employee Stock Purchase Plan

Career growth opportunities

Job summary

Hyatt Centric Times Square New York is seeking an Assistant Operations Manager - Front Office to oversee front desk staff, manage cash controls, and ensure guest satisfaction. You will work with the Front Office Manager, handle staffing needs, and contribute to training and scheduling efforts.

The role requires attention to detail, strong communication, and the ability to collaborate with other departments in a fast‑paced hotel environment. Excellent benefits accompany the position.

Qualifications

• 1–2 years previous front office supervisory/management experience.
• Refined verbal and written communication skills.
• Proficiency in Microsoft Word and Excel.
• Hotel/hospitality degree an asset.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Oversee front office staff, cash control for agents, and guest services.
• Assist with staffing needs, training, staff development and scheduling.
• Report directly to the Front Office Manager and coordinate with other departments.

Skills

Front office supervision

Customer service

Communication skills

Microsoft Word & Excel

Flexibility with schedules

Education

Hotel/Hospitality degree

Job description

Hyatt Centric Times Square New York is seeking an Assistant Operations Manager - Front Office to oversee front desk staff, manage cash controls, and ensure guest satisfaction. You will work with the Front Office Manager, handle staffing needs, and contribute to training and scheduling efforts.

The role requires attention to detail, strong communication, and the ability to collaborate with other departments in a fast‑paced hotel environment. Excellent benefits accompany the position.