Front Office Leader: Elevate Guest Experience

Starwood Hotels & Resorts Worldwide, Inc.; New York (NY); Hybrid; USD 75,000 - 80,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. is seeking a Front Office Manager in New York to lead the front desk team, drive guest service excellence, and oversee daily operations at our luxury property.

The role requires a strong leader with a passion for hospitality and a focus on guest satisfaction. The ideal candidate will have at least 2 years in front office supervision in upscale settings, plus a diploma or degree.

Qualifications

• Minimum 2 years in a Front Office supervisory role in upscale or luxury hotels.
• Post-secondary diploma or degree is a plus.
• Advanced knowledge of front office operations; strong leadership.
• Proven track record in guest and team member engagement and financial performance.
• Excellent verbal and written communication; flexible schedule including weekends/holidays.

Skills

Front Office Operations

Leadership

Guest Service

Communication

Analytical Thinking

Problem Solving

Education

Post-secondary diploma or degree

Job description

Starwood Hotels & Resorts Worldwide, Inc. is seeking a Front Office Manager in New York to lead the front desk team, drive guest service excellence, and oversee daily operations at our luxury property.

The role requires a strong leader with a passion for hospitality and a focus on guest satisfaction. The ideal candidate will have at least 2 years in front office supervision in upscale settings, plus a diploma or degree.