Front Office Ops Lead – Guest Experience & Growth

Hyatt Centric; New York (NY); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Free room nights

Medical, Prescription, Dental, Vision

401k with company match

Paid Vacation, sick days, new child &

Paid family bonding time and adoption

Free meal in our employee cafeteria

Discounts at retailers

Tuition Reimbursement

Employee Stock Purchase Plan

Career growth opportunities

Job summary

Hyatt Centric Times Square New York is seeking an Assistant Operations Manager - Front Office to lead the front desk team, manage cash controls, and coordinate staffing. You will collaborate with departments and deliver exceptional guest services in a fast-paced environment.

This role reports to the Front Office Manager and requires strong attention to detail, energy, and a guest‑first mindset. We offer excellent benefits, career growth opportunities, and a competitive salary range of

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• 1-2 years previous front office supervisory and/or management experience preferred
• Must be proficient in Microsoft Word and Excel
• Must possess strong organizational and administrative skills
• Must be able to work a flexible schedule, including weekends and holidays
• Union experience strongly preferred

Responsibilities

• Oversee front office staff and guest services.
• Manage cash control for agents and staffing needs.
• Provide training, staff development and scheduling.

Skills

Customer service orientation

Verbal and written communication

Front office supervisory

Organizational skills

Interpersonal skills

Flexible schedule

Union experience

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt Centric Times Square New York is seeking an Assistant Operations Manager - Front Office to lead the front desk team, manage cash controls, and coordinate staffing. You will collaborate with departments and deliver exceptional guest services in a fast-paced environment.

This role reports to the Front Office Manager and requires strong attention to detail, energy, and a guest‑first mindset. We offer excellent benefits, career growth opportunities, and a competitive salary range of