Front Office Assistant Manager: Guest Experience

Hyatt Hotels Corporation; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Hyatt Hotels Corporation is seeking an Assistant Manager - Front Office to support the Front Office Manager in running the Front Desk operations at our hotel. You will ensure smooth daily activities, guest satisfaction, and adherence to Hyatt brand standards.

The role emphasizes leadership, strong communication, and customer relations skills, with a focus on delivering exceptional service to guests and colleagues alike.

Qualifications

• Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
• Well developed communication and customer relations skills.

Responsibilities

• Assist the Front Office Manager in the day-to-day operation of the Front Desk at the hotel.
• Support department efficiency and uphold Hyatt brand standards and guest expectations.

Skills

Communication

Customer relations

Job description

Hyatt Hotels Corporation is seeking an Assistant Manager - Front Office to support the Front Office Manager in running the Front Desk operations at our hotel. You will ensure smooth daily activities, guest satisfaction, and adherence to Hyatt brand standards.

The role emphasizes leadership, strong communication, and customer relations skills, with a focus on delivering exceptional service to guests and colleagues alike.