Front Office Operations & Guest Experience Lead

Hilton Brooklyn Downtown NYC; New York (NY); Vor Ort; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Transit and Parking Benefits

Wellness Program

Professional Development

Referral Bonus

Zusammenfassung

HHM Hotels seeks an Assistant Front Office Manager to help lead the front desk team at our New York property. You will supervise associates, coach staff, and support guest service initiatives in alignment with brand standards and sustainability goals.

You will assist in monitoring financial operations, budgets, forecasts, and capital requests, while ensuring safety and compliance. The role involves coordinating with Sales for group logistics and maintaining smooth front office operations on busy

Qualifikationen

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.
• Experience supervising front office staff is preferred.

Aufgaben

• Interview, select, train, schedule, coach and support associates.
• Oversee all front office operations in the absence of the Front Office Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Kenntnisse

Customer service

People management

Front desk operations

Coaching

Ausbildung

Associate or Bachelor’s degree preferred

Jobbeschreibung

HHM Hotels seeks an Assistant Front Office Manager to help lead the front desk team at our New York property. You will supervise associates, coach staff, and support guest service initiatives in alignment with brand standards and sustainability goals.

You will assist in monitoring financial operations, budgets, forecasts, and capital requests, while ensuring safety and compliance. The role involves coordinating with Sales for group logistics and maintaining smooth front office operations on busy