Front Office Supervisor — Guest Experience Leader

Hyatt Hotels Corporation; New York (NY); On-site; USD 64,000 - 81,000; Full time

Benefits offered by this job

Free hotel stays

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

Hyatt Hotels Corporation is looking for an Assistant Front Office Manager for their Grand Central New York hotel. In this role, you will lead a busy front office team, ensuring smooth operations and exceptional service for guests.

You will be responsible for overseeing associates, managing schedules, and maintaining front office standards. The position offers a competitive salary and a comprehensive benefits package, including free hotel stays, 401(k) matching, and career development

Qualifications

• At least 1 to 2 years of front office supervisory experience preferred.
• Strong verbal and written communication skills.
• A calm, service-focused approach to guest concerns.

Responsibilities

• Oversee front office operations and support associates throughout their shifts.
• Help ensure guests receive prompt, thoughtful service.
• Monitor front desk cash handling and follow accounting procedures.
• Train, coach, and develop front office associates.

Skills

Strong communication skills

Front office supervisory experience

Organizational skills

Customer service skills

Job description

Hyatt Hotels Corporation is looking for an Assistant Front Office Manager for their Grand Central New York hotel. In this role, you will lead a busy front office team, ensuring smooth operations and exceptional service for guests.

You will be responsible for overseeing associates, managing schedules, and maintaining front office standards. The position offers a competitive salary and a comprehensive benefits package, including free hotel stays, 401(k) matching, and career development