Front Office Internship: Shadow Leaders & Learn Systems

HEI Hotels & Resorts; Mars (PA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical and Dental through Anthem Blue

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through ASPCA

401(k) with matching funds

Hotel Room Discount programs

Job summary

HEI Hotels & Resorts in the United States invites college students to join its Front Office internship program for 10–12 weeks. You will shadow leaders, attend operational meetings, and work alongside front office teams to understand day-to-day responsibilities and guest services.

This program aims to build a foundation for a long-term hospitality career, with opportunities to learn using the PMS, labor tools, and service standards while developing communication and problem-solving skills.

Qualifications

• Recent or current graduate of a hospitality program preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc

Responsibilities

• Shadow identified leaders within the Front Office department at the hotel.
• Shadow each shift and each position within the Front Office at the hotel.
• Consistently attend department meetings within the Front Office as well as any leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by the Front Office.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance with Room Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Skills

Customer-facing communication

Patience and diplomacy

Attention to safety

Multi-tasking

Computer literacy

Verbal and written communication

Education

Hospitality program degree - preferred

Tools

PMS experience

Job description

HEI Hotels & Resorts in the United States invites college students to join its Front Office internship program for 10–12 weeks. You will shadow leaders, attend operational meetings, and work alongside front office teams to understand day-to-day responsibilities and guest services.

This program aims to build a foundation for a long-term hospitality career, with opportunities to learn using the PMS, labor tools, and service standards while developing communication and problem-solving skills.