Front Office Internship - Luxury Hotels (Paid, 10-12 wks)

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Hotel discounts

YouDecide program

Job summary

HEI Hotels & Resorts Internship Program in Atlanta invites recent graduates from hospitality programs to immerse in Front Office operations. You will shadow leaders, attend meetings, and learn to operate the PMS while supporting daily front desk activities to ensure guest satisfaction.

The program emphasizes development, hands-on experience, and exposure to leadership, with opportunities to grow a long-term career in hospitality across HEI's portfolio.

Qualifications

• Recent or current graduate of a hospitality program preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Effective verbal and written communication skills.

Responsibilities

• Shadow identified leaders within the Front Office department at the hotel.
• Shadow each shift and each position within the Front Office at the hotel.
• Consistently attend department meetings within the Front Office as well as any leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by the Front Office.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance with Room Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Skills

Customer service

Patience

Verbal communication

Written communication

Mobility

Problem resolution

Education

Hospitality program graduate

Tools

PMS system

Job description

HEI Hotels & Resorts Internship Program in Atlanta invites recent graduates from hospitality programs to immerse in Front Office operations. You will shadow leaders, attend meetings, and learn to operate the PMS while supporting daily front desk activities to ensure guest satisfaction.

The program emphasizes development, hands-on experience, and exposure to leadership, with opportunities to grow a long-term career in hospitality across HEI's portfolio.