Front Office Experience Lead

Pier House; Sugar Land (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Sugar Land Marriott in Sugar Land, TX is seeking a Front Desk Supervisor to manage guest services and front office operations. The role includes supervising front desk staff, ensuring optimal staffing, and maintaining excellent guest relations to ensure memorable stays.

You will greet guests, handle check-ins and check-outs, resolve complaints, and operate the MICROS front desk system for daily transactions in a fast-paced hotel environment.

Qualifications

• Experience in hotel front desk or guest services preferred.
• Ability to supervise and train front desk staff.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet and check guests in and out, maintaining positive relations.
• Ensure staffing levels for front office and supervise staff.
• Address guest complaints and resolve issues to satisfaction.
• Operate MICROS front desk system for daily transactions.

Skills

Guest relations

Customer service

Staff scheduling

Tools

MICROS system

Job description

Sugar Land Marriott in Sugar Land, TX is seeking a Front Desk Supervisor to manage guest services and front office operations. The role includes supervising front desk staff, ensuring optimal staffing, and maintaining excellent guest relations to ensure memorable stays.

You will greet guests, handle check-ins and check-outs, resolve complaints, and operate the MICROS front desk system for daily transactions in a fast-paced hotel environment.