Front Office & Guest Experience Manager

Murrieta Hot Springs Resort; Sugar Land (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Sugar Land Marriott in Sugar Land, TX, is seeking a proactive front desk professional to deliver exceptional guest service and oversee front office operations. You will greet guests, manage check-in/out, and ensure smooth service across the desk and PBX teams.

Responsibilities include staffing, interviewing, supervising, and training front desk staff, resolving guest concerns, and accurately handling MICROS transactions to maintain high satisfaction and efficiency in a busy hotel setting.

Qualifications

• Experience in guest services in hospitality.
• Ability to manage front desk operations and guest inquiries.
• Strong communication and interpersonal skills.

Responsabilités

• Anticipate guest needs and maintain positive guest relations; greet and check guests in and out professionally.
• Ensure proper staffing levels of front office associates including interviewing, hiring, supervising, training and scheduling staff.
• Resolve guest complaints and manage resolution process with investigation and problem solving to ensure guest satisfaction.
• Accurately operate the MICROS system for front office transactions.

Connaissances

Guest relations

Staff scheduling

Customer service

Problem solving

Outils

MICROS system

Description du poste

Sugar Land Marriott in Sugar Land, TX, is seeking a proactive front desk professional to deliver exceptional guest service and oversee front office operations. You will greet guests, manage check-in/out, and ensure smooth service across the desk and PBX teams.

Responsibilities include staffing, interviewing, supervising, and training front desk staff, resolving guest concerns, and accurately handling MICROS transactions to maintain high satisfaction and efficiency in a busy hotel setting.