Front Office Leader: Guest Experience & Ops

Remington Hospitality; Sugar Land (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Remington Hospitality's Sugar Land Marriott in Sugar Land, TX, seeks a Front Office supervisor to manage staffing and guest services at the front desk.

You will interview, hire, train, and schedule front desk staff, ensure MICROS proficiency, and collaborate with Housekeeping/Engineering to fulfill guest requests.

This full-time role requires flexibility for nights, weekends, and holidays, with a focus on delivering outstanding guest experiences.

Qualifications

• Experience staffing hotel front desk operations.
• Ability to operate MICROS and process daily transactions.
• Strong communication with Housekeeping and Engineering.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Staff front desk with appropriate roles and shifts.
• Be hands-on and perform duties as needed.
• Manage MICROS daily transactions and reports.
• Coordinate with Housekeeping and Engineering on guest requests.
• Greet guests and check them in/out promptly.

Skills

Staffing coordination

Training and development

Scheduling

Supervision

Front desk operations

Tools

MICROS system

Job description

Remington Hospitality's Sugar Land Marriott in Sugar Land, TX, seeks a Front Office supervisor to manage staffing and guest services at the front desk.

You will interview, hire, train, and schedule front desk staff, ensure MICROS proficiency, and collaborate with Housekeeping/Engineering to fulfill guest requests.

This full-time role requires flexibility for nights, weekends, and holidays, with a focus on delivering outstanding guest experiences.