Guest Experience Manager – Front Office Lead

Bardessono; Sugar Land (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Sugar Land Marriott in Sugar Land, TX seeks a full-time Front Desk Associate to greet guests and manage check-in/check-out with a focus on personalized service. The role requires clear communication and professional hospitality across all guest interactions.

You will coordinate with front desk staff, monitor staffing levels, resolve guest concerns, and use the MICROS system to handle daily transactions efficiently.

Responsibilities

• Anticipate guest needs, greet and check guests in and out with cordial, professional communication.
• Staff front desk operations, including interviewing, hiring, training and scheduling front desk agents and PBX operators.
• Resolve guest complaints, ensuring satisfaction through investigation and creative problem solving.
• Operate the MICROS front office system for daily transactions and less frequent tasks.

Job description

Sugar Land Marriott in Sugar Land, TX seeks a full-time Front Desk Associate to greet guests and manage check-in/check-out with a focus on personalized service. The role requires clear communication and professional hospitality across all guest interactions.

You will coordinate with front desk staff, monitor staffing levels, resolve guest concerns, and use the MICROS system to handle daily transactions efficiently.