Front Desk Supervisor: Elevate Guest Experience

Hotel Yountville; Sugar Land (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Sugar Land Marriott is seeking a Front Office Supervisor to ensure optimal staffing, oversee front desk operations, and maintain exceptional guest service. You will supervise front desk agents, train staff, and manage MICROS transactions to support smooth check-in and check-out experiences for guests in Sugar Land, TX.

The role requires coordinating with Housekeeping and Engineering, managing daily reports, and delivering a warm, professional guest experience in a busy hotel setting.

Qualifications

• Experience supervising front desk staff or similar team.
• Strong guest service orientation and problem-solving skills.
• Ability to interview, hire, train, and schedule front desk agents and related staff.
• Proficiency with MICROS or comparable front desk software.

Responsibilities

• Staff front office to ensure adequate coverage and service levels.
• Understand and perform front office duties as needed.
• Operate MICROS system and handle daily transactions accurately.
• Review AM/PM discrepancy reports for accuracy.
• Coordinate with Housekeeping and Engineering on guest requests and maintenance.
• Greet guests and check them in/out promptly and professionally.

Skills

Front Desk

Staffing

Hiring

Scheduling

Guest Service

Team Leadership

MICROS

Training

Tools

MICROS

Job description

Sugar Land Marriott is seeking a Front Office Supervisor to ensure optimal staffing, oversee front desk operations, and maintain exceptional guest service. You will supervise front desk agents, train staff, and manage MICROS transactions to support smooth check-in and check-out experiences for guests in Sugar Land, TX.

The role requires coordinating with Housekeeping and Engineering, managing daily reports, and delivering a warm, professional guest experience in a busy hotel setting.