Hotel Front Office Supervisor — Guest Experience Leader

Mr C. Hotels; Sugar Land (TX); Presencial; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

Sugar Land Marriott is seeking a Front Office Supervisor/Agent to manage staffing, hire and train front desk staff, and ensure smooth check-in/out experiences for guests.

You will operate the MICROS system, coordinate with housekeeping and engineering, greet guests, handle inquiries, and maintain high service standards in a fast-paced hotel environment. The role requires teamwork and flexibility, including varying shifts.

Qualificações

• Experience in front desk staffing, interviewing and scheduling.
• Ability to train and supervise front office staff.
• Strong guest service orientation and communication skills.

Responsabilidades

• staffs front office team, interviews, hires, trains and schedules.
• Operate MICROS system for daily transactions.
• Greet, check-in/check-out guests and handle inquiries.
• Coordinate with Housekeeping and Engineering on guest needs.

Conhecimentos

Staffing management

Guest services

Team leadership

Communication

Ferramentas

MICROS system

Descrição da oferta de emprego

Sugar Land Marriott is seeking a Front Office Supervisor/Agent to manage staffing, hire and train front desk staff, and ensure smooth check-in/out experiences for guests.

You will operate the MICROS system, coordinate with housekeeping and engineering, greet guests, handle inquiries, and maintain high service standards in a fast-paced hotel environment. The role requires teamwork and flexibility, including varying shifts.