Front Office Lead: Guest Experience & Operations

One Ocean Resort & Spa; Sugar Land (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Sugar Land Marriott is seeking a dedicated Front Office team member to ensure smooth guest arrivals and departures, greet guests warmly, and handle inquiries with courtesy and accuracy.

This role requires supervising front desk staff, managing staffing levels, interviewing, hiring, training, and scheduling, plus operating the MICROS system for daily transactions. You will collaborate with Housekeeping and Engineering to coordinate room readiness and resolve guest requests promptly.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends and holidays.
• Team oriented with a focus on delivering great guest experiences.
• In-office role with sitting and computer work; able to communicate effectively.

Responsibilities

• Ensure proper staffing levels of front office associates including interviewing, hiring, supervising, training and scheduling.
• Understand front office roles and duties and perform them when needed.
• Operate the MICROS system for daily transactions and backups.
• Check AM and PM discrepancy reports accurately.
• Coordinate with Housekeeping and Engineering on room requests and maintenance needs.
• Greet guests and check them in and out promptly and professionally.

Skills

Customer service

Teamwork

Flexibility

Communication skills

Calm under pressure

Job description

Sugar Land Marriott is seeking a dedicated Front Office team member to ensure smooth guest arrivals and departures, greet guests warmly, and handle inquiries with courtesy and accuracy.

This role requires supervising front desk staff, managing staffing levels, interviewing, hiring, training, and scheduling, plus operating the MICROS system for daily transactions. You will collaborate with Housekeeping and Engineering to coordinate room readiness and resolve guest requests promptly.