Guest Experience Lead - Front Office

Melrosehoteldc; Sugar Land (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Sugar Land Marriott invites applications for a front desk associate. You will warmly welcome guests, check them in and out, and ensure smooth front desk operations in a busy hotel environment.

You'll coordinate with team members to maintain staffing levels, resolve guest issues promptly, and process transactions using the MICROS system. The role requires clear communication and an orientation to outstanding guest service.

Qualifications

• Excellent guest service and communication skills.
• Ability to work in an office/hotel front desk environment.
• Experience with MICROS is a plus.

Responsibilities

• Anticipate guest needs and greet guests, checking them in and out promptly and cordially.
• Ensure staffing levels at front desk, including interviewing, hiring, training, and scheduling.
• Resolve guest complaints and manage resolution to ensure satisfaction.
• Operate MICROS system for daily transactions and front office tasks.

Skills

Guest relations

Communication

Tools

MICROS system

Job description

Sugar Land Marriott invites applications for a front desk associate. You will warmly welcome guests, check them in and out, and ensure smooth front desk operations in a busy hotel environment.

You'll coordinate with team members to maintain staffing levels, resolve guest issues promptly, and process transactions using the MICROS system. The role requires clear communication and an orientation to outstanding guest service.