Guest Experience Specialist - Front Desk

Melrosehoteldc; Sugar Land (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sugar Land Marriott in Sugar Land, TX is seeking a guest-focused front desk associate to check guests in and out, assist with reservations, and handle charges efficiently. You will contribute to a welcoming experience in a fast-paced environment and support a team dedicated to superior service.

Experience with front office systems and cash handling is helpful, and the role may require flexible shifts including nights, weekends, and holidays to ensure guest satisfaction.

Qualifications

• Experience greeting and checking guests in/out.
• Ability to handle guest inquiries with courtesy and professionalism.
• Comfort with cash handling and point-of-sale procedures.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and know front office procedures.

Skills

Strong guest service

Team player

Schedule flexibility

Job description

Sugar Land Marriott in Sugar Land, TX is seeking a guest-focused front desk associate to check guests in and out, assist with reservations, and handle charges efficiently. You will contribute to a welcoming experience in a fast-paced environment and support a team dedicated to superior service.

Experience with front office systems and cash handling is helpful, and the role may require flexible shifts including nights, weekends, and holidays to ensure guest satisfaction.