Front Office Specialist: Patient Experience & Admin Support

Miracle-Ear, Inc.; Pittsburgh (Allegheny County); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health & Financial: Medical, Dental, V

Vision

401(k) with company match

Health Savings Account

Life insurance

Family hearing aid benefits

Paid Time Off

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub access

Employee Assistance Program (EAP)

Continuous training

Ampli-Academy

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate in Pittsburgh to manage customer intake, support clinical operations, and drive store performance through effective schedule management. You will liaise with the Area Manager and help people rediscover the emotions of sound.

Responsibilities include scheduling, customer follow-ups, billing support, and promoting hearing care products. The role emphasizes customer service, privacy, and collaboration with Marketing.

Qualifications

• High school diploma or equivalent required.
• 2+ years of administrative experience in a professional setting.
• 2+ years in direct customer support role.
• 2+ years of appointment setting and customer database management.
• Comfortable handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and deliver a quality experience throughout.
• Coordinate, screen, and confirm appointments in-person and by phone.
• Drive customer appointments with outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and handle customer inquiries and walk-ins.
• Maintain customer database and ensure privacy in line with regulations.
• Provide after-care services: troubleshooting, cleaning, and maintaining hearing aids.
• Partner with marketing to support office promotions and sales of hearing aid accessories.

Skills

Administrative experience

Appointment management

Customer service

Microsoft Office

Communication skills

Education

High school diploma

Tools

Windows

Microsoft Office

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate in Pittsburgh to manage customer intake, support clinical operations, and drive store performance through effective schedule management. You will liaise with the Area Manager and help people rediscover the emotions of sound.

Responsibilities include scheduling, customer follow-ups, billing support, and promoting hearing care products. The role emphasizes customer service, privacy, and collaboration with Marketing.