Patient Care Front Desk Associate

Miracle-Ear, Inc.; Minneapolis (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health & Financial: Medical, Dental, 4

Work-life Balance: PTO & Holidays

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate in Minneapolis to manage customer intake, support clinical operations, and drive store performance through effective scheduling.

You will report to the Area Manager and help people rediscover all the emotions of sound. The role requires a high school diploma and 2+ years of administrative experience plus 2+ years in direct customer support, with strong Microsoft Office and Windows skills.

Qualifications

• High school diploma or equivalent.
• 2+ years administrative experience and 2+ years direct customer support.
• Experience with appointment setting and customer database management.

Responsibilities

• Manage the customer intake process and set appointment expectations to deliver a quality experience.
• Coordinate, screen, and confirm appointments in-person and by phone to support store performance.
• Monitor inventory, assist with billing and inquiries, and maintain the customer database with privacy compliance.
• Support marketing efforts, promotions, and sale of hearing aid accessories with the Hearing Care Professional.

Skills

Communication

Appointment management

Customer service

Administrative experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate in Minneapolis to manage customer intake, support clinical operations, and drive store performance through effective scheduling.

You will report to the Area Manager and help people rediscover all the emotions of sound. The role requires a high school diploma and 2+ years of administrative experience plus 2+ years in direct customer support, with strong Microsoft Office and Windows skills.