Front Office Assistant: Patient Care & Sales Support

Miracle-Ear, Inc.; Friedheim (MO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance - medical, dental, V

401K with employer match

Paid Time Off

Paid Holidays

Volunteer Time Off

Life insurance

Health Savings Account

Job summary

Miracle-Ear, Inc. in the United States is seeking Front Office Assistants to support patient intake and appointment scheduling.

You will coordinate and confirm appointments, handling inbound and outbound calls to drive store performance. The role involves assisting with billing, records, and privacy compliance, while collaborating with Hearing Care Professionals on promotions and after-care services for hearing aids.

Qualifications

• High school diploma or equivalent required.
• Administrative, reception or customer service background preferred.
• Experience in healthcare setting is a plus.
• 2+ years in administrative and customer support roles.
• Experience with appointment setting and customer database management.
• Comfortable handling inbound and outbound calls.
• Motivated to help drive sales goals and service quality.
• Proficient in Microsoft Office and Windows applications.

Responsibilities

• Manage the customer journey with appointment expectations and quality experiences.
• Coordinate, screen, and confirm appointments for accurate scheduling.
• Drive customer appointments to support store performance through calls.
• Support store administration: billing, inquiries, records, privacy compliance.
• Partner with Hearing Care Professionals on promotions and sales of accessories.
• Provide routine after-care, including troubleshooting and cleaning hearing aid devices.

Skills

Administrative experience

Reception duties

Customer service

Healthcare setting experience

Appointment setting

Customer database management

Inbound & outbound calls

Sales mindset

Microsoft Office

Windows proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. in the United States is seeking Front Office Assistants to support patient intake and appointment scheduling.

You will coordinate and confirm appointments, handling inbound and outbound calls to drive store performance. The role involves assisting with billing, records, and privacy compliance, while collaborating with Hearing Care Professionals on promotions and after-care services for hearing aids.