Hearing Care Front Office Coordinator

Miracle-Ear, Inc.; St. Louis (MO); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Health Savings Account

Life insurance

Family hearing aid benefits

Paid Time Off (PTO)

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub

Employee Assistance Program (EAP)

Ampli-Academy training

Specialized learning platforms

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate to join a mission-driven organization focused on improving lives through hearing solutions.

You will manage the customer intake, support clinical operations, and help drive store performance through effective scheduling and outreach. The role offers $18.50/hour with a Monday–Friday schedule from 8:30am to 5:00pm, plus an array of health, financial, and well-being benefits and opportunities for professional development through Ampli-Academy

Qualifications

• 2+ years of administrative experience in a professional setting.
• 2+ years in direct customer support.
• 2+ years of appointment setting and customer database management.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and schedule appointments.
• Coordinate, screen, and confirm appointments.
• Drive customer appointments through outbound calls to support store performance.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Maintain customer data privacy and HIPAA compliance.

Skills

Administrative experience

Appointment management

Customer communication

Microsoft Office

Education

High school diploma or equivalent

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate to join a mission-driven organization focused on improving lives through hearing solutions.

You will manage the customer intake, support clinical operations, and help drive store performance through effective scheduling and outreach. The role offers $18.50/hour with a Monday–Friday schedule from 8:30am to 5:00pm, plus an array of health, financial, and well-being benefits and opportunities for professional development through Ampli-Academy