Front Office Assistant: Patient Care & Appointment Support

Miracle-Ear, Inc.; Florence (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Health Savings Account

Life insurance

Paid Time Off

Paid Holidays

Volunteer time off

Parental leave

Wellness program

EAP

Training

Job summary

Miracle-Ear, Inc. in Florence, KY seeks a Front Office Associate to manage the customer intake, support clinical operations, and drive store performance through schedule management. You will report to the Area Manager and help clients rediscover the emotions of sound.

The role requires 2+ years of administrative and customer support experience, strong Microsoft Office skills, and excellent communication. Monday–Friday, 8:30am–5:00pm, with comprehensive benefits and growth opportunities through

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years admin experience in a professional setting and 2+ years in a direct customer support role.
• Appointment management: 2+ years of appointment setting and database management.
• Communication: Comfortable handling inbound and outbound calls.
• Technical: Proficiency in Microsoft Office and Windows.

Responsibilities

• Support the customer intake process and set appointment expectations to deliver quality experiences.
• Coordinate, screen, and confirm appointments in-person and over the phone.
• Drive store performance by initiating outbound calls to customers.

Skills

Customer service

Appointment management

Communication

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. in Florence, KY seeks a Front Office Associate to manage the customer intake, support clinical operations, and drive store performance through schedule management. You will report to the Area Manager and help clients rediscover the emotions of sound.

The role requires 2+ years of administrative and customer support experience, strong Microsoft Office skills, and excellent communication. Monday–Friday, 8:30am–5:00pm, with comprehensive benefits and growth opportunities through