Front Office Associate - Hearing Care & Growth

Miracle-Ear, Inc.; Ruskin (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Health Savings Account

PTO & holidays

Wellness program

Parental leave

Career development

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate in Ruskin, FL to manage customer intake and support clinical operations. The role contributes to store performance through effective scheduling and proactive outreach.

Responsibilities include appointment coordination, billing support, and customer inquiries, with opportunities to engage in marketing and sales of hearing aid accessories. Requires 2+ years in admin and customer service, plus strong communication and Office skills.

Qualifications

• High school diploma or equivalent.
• 2+ years administrative experience and 2+ years in direct customer support.
• 2+ years appointment setting & customer database management.
• Proficient in Microsoft Office and Windows.
• Excellent communication and phone skills.

Responsibilities

• Manage the customer intake process and set appointment expectations for a quality experience.
• Coordinate, screen, and confirm appointments in person and over the phone.
• Drive customer appointments with outbound calls to support store performance.
• Monitor inventory, assist with billing/invoicing, and handle customer inquiries.
• Maintain customer databases and ensure privacy in line with regulations.
• Provide routine after-care services for hearing aid devices.

Skills

Communication

Appointment management

Customer service

Education

High school diploma

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate in Ruskin, FL to manage customer intake and support clinical operations. The role contributes to store performance through effective scheduling and proactive outreach.

Responsibilities include appointment coordination, billing support, and customer inquiries, with opportunities to engage in marketing and sales of hearing aid accessories. Requires 2+ years in admin and customer service, plus strong communication and Office skills.