Front Desk & Admin Associate, Hearing Care

Miracle-Ear, Inc.; Spring (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Health Savings Account

Life insurance

Hearing aid benefits

Paid Time Off

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub access

Employee Assistance Program (EAP)

Ampli-Academy training

Job summary

Miracle-Ear is seeking a Front Office Associate in Spring, TX to manage the customer intake, support clinical operations, and drive store performance through scheduling. This role reports to the Area Manager and helps patients rediscover the emotions of sound with proactive service.

You will handle appointments, data entry, and customer communications while contributing to a positive clinic environment and patient-centric experience.

Qualifications

• Must have 2+ years admin experience in a professional setting and 2+ years in customer support.
• Experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and set appointment expectations.
• Coordinate, screen, and confirm appointments in-person and by phone.
• Drive customer appointments with outbound calls to boost store performance.
• Monitor inventory, assist billing/invoicing, and handle inquiries/walk-ins.
• Maintain customer database and ensure privacy compliance.
• Provide after-care for hearing devices, including troubleshooting and cleaning.
• Support marketing efforts and promotions, and assist in selling accessories.

Skills

Customer service

Appointment management

Communication

Administrative support

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear is seeking a Front Office Associate in Spring, TX to manage the customer intake, support clinical operations, and drive store performance through scheduling. This role reports to the Area Manager and helps patients rediscover the emotions of sound with proactive service.

You will handle appointments, data entry, and customer communications while contributing to a positive clinic environment and patient-centric experience.