Front Desk & Scheduling Associate

Miracle-Ear, Inc.; Uniontown (Fayette County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Health Savings Account

Life insurance

Parental leave

Paid Time Off

Holidays

Volunteer time off

Wellness Hub

EAP

Ampli-Academy training

Job summary

Miracle-Ear, Inc. is hiring a Front Office Associate to support customer journeys, schedule management, and store operations in a fast-paced hearing care environment.

This role focuses on delivering a high-quality experience, managing appointments, and assisting customers with billing and product accessories. You will work Monday–Friday 8:30am–5:00pm, earn $16.00 per hour, and participate in a benefits program including medical, dental, vision, and a 401(k) match.

Qualifications

• High school diploma or equivalent required.
• 2+ years admin experience and 2+ years direct customer support.
• 2+ years appointment setting and customer database management.
• Excellent communication with inbound and outbound calls.
• Proficient in Microsoft Office and Windows.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Skills

Customer service

Administrative support

Appointment management

Phone communication

Education

High school diploma

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. is hiring a Front Office Associate to support customer journeys, schedule management, and store operations in a fast-paced hearing care environment.

This role focuses on delivering a high-quality experience, managing appointments, and assisting customers with billing and product accessories. You will work Monday–Friday 8:30am–5:00pm, earn $16.00 per hour, and participate in a benefits program including medical, dental, vision, and a 401(k) match.