Front Desk & Customer Experience Specialist

Miracle-Ear; Missouri; On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Training & development

Career growth

Paid time off

Paid holidays

Job summary

Miracle-Ear in the United States is seeking a Front Desk Associate to be the first point of contact for customers, answering calls and greeting visitors with a friendly, professional demeanor.

You will handle scheduling, inquiries, and payments while maintaining accurate records and supporting hearing care professionals. This full-time role offers growth opportunities and a collaborative team environment.

Qualifications

• High school diploma required.
• Experience in administrative, front office, or patient care coordination.
• Experience in direct customer support.
• Comfortable with inbound and outbound calling.
• Appointment scheduling and professional phone etiquette.
• Sales-minded with initiative.
• Outgoing, positive demeanor; detail-oriented.
• Computer literacy and accurate record-keeping.

Responsibilities

• Manage the customer journey as the first contact, setting appointment expectations.
• Schedule, screen, and confirm new appointments via calls.
• Provide resolution to customer concerns.
• Communicate customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database and office records.
• Inform customers about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Assist with office promotions and social media initiatives.
• Support hearing aid maintenance, cleaning, and repairs.

Skills

Customer service

Office administration

Phone etiquette

Sales mindset

Detail oriented

Education

High school diploma

Job description

Miracle-Ear in the United States is seeking a Front Desk Associate to be the first point of contact for customers, answering calls and greeting visitors with a friendly, professional demeanor.

You will handle scheduling, inquiries, and payments while maintaining accurate records and supporting hearing care professionals. This full-time role offers growth opportunities and a collaborative team environment.