Scheduling & Front Office Coordinator – Patient Care

Miracle Ear; Hilo (HI); On-site; USD 53,726,000 - 55,104,000; Full time

Benefits offered by this job

Paid Training

401k with match

Health, Dental and Vision

Job summary

Miracle Ear in Hilo, HI is seeking a Front Office Assistant to manage the schedule for our consultant and to handle basic administrative tasks such as answering phones, greeting patients, and scheduling appointments in a professional and timely manner.

The role acts as a liaison between hearing specialists and customers, requiring empathy, patience, and a sales-oriented approach to ensure a smooth visit for patients while handling demographics, insurance information, and payments.

Qualifications

• Experience in a sales environment with a sense of urgency.
• Empathy and patience are essential when assisting clients.
• Excellent communication and professional phone manners are required.

Responsibilities

• Creates a smooth office flow by maintaining a full schedule.
• Welcomes and greets all patients and visitors in a warm and courteous manner.
• Answers the telephone with professional etiquette and scripts.
• Maintains a clean, organized store environment.
• Registers new patients and updates demographics with detailed information.
• Facilitates patient flow by notifying consultants of arrivals and delays.
• Handles insurance information, payments, and deposits as needed.
• Manages inventory and scheduling for office equipment and supplies.
• Protects patient confidentiality and follows privacy policies.
• Follows company policies to maintain operations and teamwork.

Skills

Phone etiquette

Schedule management

Customer service

Empathy

Job description

Miracle Ear in Hilo, HI is seeking a Front Office Assistant to manage the schedule for our consultant and to handle basic administrative tasks such as answering phones, greeting patients, and scheduling appointments in a professional and timely manner.

The role acts as a liaison between hearing specialists and customers, requiring empathy, patience, and a sales-oriented approach to ensure a smooth visit for patients while handling demographics, insurance information, and payments.